Managing School Credits and Purchases

Provsy operates on a credit-based system where your school purchases credits to enable assessment creation and student access. Understanding the Credit System: • Exam Credits: Used for formal examinations (higher value, comprehensive) • Test Credits: Used for quizzes and practice assessments (lower cost) • Portal Seats: Enable student login access (if using student portal) • Credits are consumed when assessments are created or taken by students Viewing Your Credit Balance: 1. Check your dashboard for current balance overview 2. Navigate to 'Purchases' for detailed credit history 3. Monitor credit usage patterns and trends 4. Set up low-balance alerts to avoid interruption Credit Usage Breakdown: • Each assessment creation consumes credits based on type and length • Student assessment attempts use additional credits • Revision access and report generation may use micro-credits • Bulk operations (like mass imports) may have credit implications Purchasing Additional Credits: 1. Go to 'Purchases' → 'Buy Credits' 2. Select credit package based on your needs: • Starter Pack: 50 exam + 200 test credits • Standard Pack: 150 exam + 500 test credits • Premium Pack: 300 exam + 1000 test credits • Enterprise Pack: Custom amounts for large schools 3. Choose payment method (card, bank transfer, or school account) 4. Credits are added immediately upon successful payment Managing Purchases and Billing: • View all transaction history in 'Purchases' • Download invoices for accounting purposes • Set up automatic credit top-ups to maintain minimum balance • Configure billing alerts for budget management • Track spending by teacher, subject, or department Credit Optimization Tips: - Monitor which teachers use credits most efficiently - Encourage test-mode previews before final assessment creation - Set teacher credit budgets for better cost control - Use bulk assessment creation for similar topics - Review and archive unused assessments to prevent unnecessary credit drain Billing and Account Management: • Update payment methods in school settings • Set up multi-approver purchase workflows for large amounts • Configure cost center allocation for department billing • Export financial reports for budget planning • Manage subscription renewals and plan changes Troubleshooting Credit Issues: - Credits not appearing: Check payment confirmation and contact support - Unexpected credit consumption: Review assessment settings and student access - Budget overruns: Set up usage monitoring and approval workflows - Billing discrepancies: Contact support with transaction details